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How it’s calculated

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Built from

  • Question.nps_score
  • Question.question_type

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Known caveats

  • Average answer is not a Net Promoter Score; raw answer text remains excluded.
  • The Survey widget reports the arithmetic mean of valid 0-10 raw answers; that average is not Net Promoter Score.

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Where this appears

  • Survey response evidence as an average raw answer
event; entity: survey_response; same-day fold: sum; additivity: non_additive.Join and identity keys
  • responseId
  • questionType
  • Organization and store are resolved from the authenticated connection.
  • Reads use a half-open interval: recorded_at >= start and recorded_at < end.
  • Raw answer text is excluded from aggregate AI evidence.
Timezone. Provider created_at timestamps are stored as instants and queried through half-open UTC windows.Currency. Not applicable.Freshness. Daily sync.