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How it’s calculated

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Built from

  • SatisfactionSurvey.score
  • scored_datetime

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Known caveats

  • Average raw rating, not top-box CSAT percentage.

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Where this appears

  • Ticket Volume and CSAT widget
  • Metric evidence
event; entity: ticket; same-day fold: sum; additivity: non_additive.Join and identity keys
  • surveyId
  • Organization and store are resolved from the authenticated connection.
  • Reads use a half-open interval: recorded_at >= start and recorded_at < end.
  • No channel or ticket-status filter is applied unless the requesting surface explicitly adds one.
Timezone. Provider event timestamps are stored as instants and grouped into UTC date windows by current dashboard reads.Currency. Not applicable.Freshness. Webhook and daily backfill.