How it’s calculated
Built from
gorgias.csat_score
Known caveats
- Derived ratio; never average period percentages.
Where this appears
- Ticket Volume and CSAT widget
- Dashboard builder
Grain and identity
Grain and identity
derived_period; entity: ticket; same-day fold: sum; additivity: non_additive.Join and identity keys: none.
Filters and boundaries
Filters and boundaries
- Organization and store are resolved from the authenticated connection.
- Reads use a half-open interval: recorded_at >= start and recorded_at < end.
- No channel or ticket-status filter is applied unless the requesting surface explicitly adds one.
Timezone, currency, and freshness
Timezone, currency, and freshness
Timezone. Provider event timestamps are stored as instants and grouped into UTC date windows by current dashboard reads.Currency. Not applicable.Freshness. Computed by Cube at read time.
Version history
Version history