Average first response time

Contract	Value
Metric key	`app.gorgias.first_response_time`
Source	Gorgias
Status	planned
Type	application
Semantic version	Application calculation
Catalog visibility	Supporting or fixed-surface only

Contract

Value

Metric key

app.gorgias.first_response_time

Source

Gorgias

Status

planned

Type

application

Semantic version

Application calculation

Catalog visibility

Supporting or fixed-surface only

Where this appears

Not currently surfaced

Grain and identity

Not defined until a provider contract is implemented.Join and identity keys: none.

Filters and boundaries

None.

Timezone, currency, and freshness

Timezone. Not defined.Currency. Not applicable.Freshness. Not sourced.

Version history

Date	Change
2026-07-27	Reserved the response-time contract as planned and blocked.

How it’s calculated