> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aloftly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# NPS answer

> Raw 0-10 NPS answer.

| Contract           | Value                   |
| ------------------ | ----------------------- |
| Metric key         | `knocommerce.nps_score` |
| Source             | KnoCommerce             |
| Status             | active                  |
| Type               | source                  |
| Semantic version   | 1                       |
| Catalog visibility | Picker-eligible         |

## How it's calculated

```text theme={null}
value = the raw 0-10 answer for each NPS question. This is not Net Promoter Score.
```

### Built from

* `Question.nps_score`
* `Question.question_type`

## Known caveats

* Average answer is not a Net Promoter Score; raw answer text remains excluded.
* The Survey widget reports the arithmetic mean of valid 0-10 raw answers; that average is not Net Promoter Score.

## Where this appears

* Survey response evidence as an average raw answer

<AccordionGroup>
  <Accordion title="Grain and identity" icon="ruler">
    event; entity: survey\_response; same-day fold: sum; additivity: non\_additive.

    **Join and identity keys**

    * responseId
    * questionType
  </Accordion>

  <Accordion title="Filters and boundaries" icon="filter">
    * Organization and store are resolved from the authenticated connection.
    * Reads use a half-open interval: recorded\_at >= start and recorded\_at \< end.
    * Raw answer text is excluded from aggregate AI evidence.
  </Accordion>

  <Accordion title="Timezone, currency, and freshness" icon="clock">
    **Timezone.** Provider created\_at timestamps are stored as instants and queried through half-open UTC windows.

    **Currency.** Not applicable.

    **Freshness.** Daily sync.
  </Accordion>

  <Accordion title="Version history" icon="clock-rotate-left">
    | Date       | Change                                                         |
    | ---------- | -------------------------------------------------------------- |
    | 2026-08-03 | Bound the metric to the executable certified semantic release. |
    | 2026-07-27 | Registered survey metric contracts in the semantic catalog.    |
  </Accordion>
</AccordionGroup>