> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aloftly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Average first response time

> Reserved dashboard field for average first response time. Aloftly does not currently source this metric.

| Contract           | Value                             |
| ------------------ | --------------------------------- |
| Metric key         | `app.gorgias.first_response_time` |
| Source             | Gorgias                           |
| Status             | planned                           |
| Type               | application                       |
| Semantic version   | Application calculation           |
| Catalog visibility | Supporting or fixed-surface only  |

## How it's calculated

```text theme={null}
Unavailable: no active producer publishes a response-time metric.
```

## Known caveats

* The current dashboard field must render unavailable, never zero.

## Where this appears

* Not currently surfaced

<AccordionGroup>
  <Accordion title="Grain and identity" icon="ruler">
    Not defined until a provider contract is implemented.

    **Join and identity keys:** none.
  </Accordion>

  <Accordion title="Filters and boundaries" icon="filter">
    None.
  </Accordion>

  <Accordion title="Timezone, currency, and freshness" icon="clock">
    **Timezone.** Not defined.

    **Currency.** Not applicable.

    **Freshness.** Not sourced.
  </Accordion>

  <Accordion title="Version history" icon="clock-rotate-left">
    | Date       | Change                                                      |
    | ---------- | ----------------------------------------------------------- |
    | 2026-07-27 | Reserved the response-time contract as planned and blocked. |
  </Accordion>
</AccordionGroup>